Vacuum Freshness Box

  • Q. Suction does not work properly.
    • The suction hole between the hand pump and the container is not fully sealed. Please remove and re-insert the pump into the suction hole on the box to pump out the air again.
    • You did not press down on the box at the beginning of the suction. Please press gently on the box at the beginning of the suction according to the manual.
    • The silicone ring is not completely flattened. Please check if the silicone ring is completely pressed together with the box and the cover. If it is not, remove and reattach the cover. Ensure that the silicone ring is fully pressed with the box and cover.
    • The cover is not attached properly, as a result, the edge of the cover is pressing on the silicone decorations or food inside the container. Remove and reattach the cover. Ensure that the edge is aligned.
    • There is foreign matter on the silicone ring that is causing an air leak which hinders suctioning. Remove the silicone ring and rinse with water. When you reattach, make sure it is placed properly and well-aligned.
    • If the problem is not due to any of the above causes, the box and cover could be damaged and causing air to leak. Discard the damaged box.
  • Q. Air leak during suctioning.
    • There could be foreign matter on the vacuum valve and silicone ring. Please remove, rinse with water and reattach well-aligned.
    • The vacuum valve on the cover is pushed up by the food stored inside the box, thereby causing the air to leak. Please adjust the position of the food and suction once again.