Roman 9 in 1 Food Processor

  • Q. What should I do if the appliance does not go on?
  • A. Make sure that all assembly indications (on the lid of the bowl, on the bowl, on the blender jar and on the motor unit) are aligned.
  • Q. What should I do if the appliance suddenly stops running?
  • A. The lid of the bowl may have become undone during a heavy processing job. Close the lid properly. The appliance immediately starts working again. The processing job is too heavy. Set the control knob to OFF to switch off the appliance and remove the mains plug from the wall socket. Then let the appliance cool down to room temperature. Plug in the appliance and switch it on again. Process smaller batches.
  • Q. What should I do if the motor of the device runs but cone of the citrus press does not turn?
  • A. Please check if you have inserted the tool holder. Citrus press properly. Please check if you have attached the sieve of the citrus press properly. (Indication on the sieve points to indication on the handle of the bowl).
  • Q. Can I clean all removable parts in the dishwasher?
  • A. Yes, except the motor unit and the protection cap for the blade unit.
  • Q. What does 'pulse' mean?
  • A. When you press the pulse button, the appliance will run at its highest speed as long you keep pressing the button. Using the pulse button is recommended if you want to have more control over the processing job, for instance when you are chopping.
  • Q. Can I pour boiling hot ingredients into the blender jar?
  • A. No, let the liquids or ingredients cool down to 80ÂșC to avoid damaging the accessories.
  • Q. Why does the motor produce an unpleasant smell during processing?
  • A. It is very common for a new appliance to give off an unpleasant smell or emit some smoke the first few times it is used. This phenomenon will stop after you have used the appliance a number of times. The appliance may also give off an unpleasant smell or emit some smoke if it has been used too long. In that case you have to switch the appliance off and let it cool down for 60 minutes.
  • Q. What should I do when the blade unit or motor gets blocked during processing?
  • A. Switch the appliance off and use a spatula to dislodge the ingredients that block the blade unit. We also recommend processing a smaller quantity.
  • Q. What should I do if the blender leaks?
  • A. Switch the appliance off and pour out the ingredients. Then remove the blade unit interface. Check if the sealing ring has been assembled properly on the blade unit.
  • Q. Why does the ice function not work?
  • A. If you want to use the ice button, first turn the control knob to position ON. Then push the ice button.